What we collect, and what we do with it.

Who this is about

Crazy Frog Air is the trading name of Crazy Frog LLC, an Idaho limited liability company registered to do business in Texas. We sell replacement heating and air conditioning systems to homeowners in Dallas–Fort Worth. Installation is performed by Advanced Comfort Solutions Htg & Clg LLC, Texas HVAC license TACLA00115770E. This policy covers the Crazy Frog Air website, our phone line, our chat, and the forms we run on Facebook and Instagram.

What we collect

What you tell us. Your name, phone number, email address if you give one, your postal code, what your system is doing, and anything else you type into a form or a chat or say on the phone.

How you reached us. Which advertisement, search or link brought you here, carried in the URL as campaign tags and click identifiers from Google and Meta. We keep this so we can tell which advertising is working. It is attached to your enquiry.

Your call. Our phone line is answered by an automated assistant before a person calls you back. Calls are recorded and transcribed so we know what you asked for. If you would rather not be recorded, say so and ask for a person.

Ordinary web data. Your browser type, approximate location from your IP address, the pages you looked at.

We do not ask for, and do not want, your social security number, your date of birth, your bank details or your credit score. Nothing on this website asks for them. If a page ever appears to, it is not ours.

Forms on Facebook and Instagram

We run lead forms inside Facebook and Instagram. If you submit one, Meta passes us the answers you gave and the contact details Meta already held for you, and we receive them the same way we receive a form from this website. Meta’s own handling of your data is governed by Meta’s privacy policy, not this one.

Why we collect it

To call you back, to work out whether you are in our service area, to book a visit, to give you a quote, and to know which advertising produced the enquiry. That is the whole list.

Who sees it

The installer. Advanced Comfort Solutions, so they can come to your house and do the work.

Our financing partner, only if you ask for financing. If you decide to finance the system, your application goes to the lender through the Tetra platform, and their terms and privacy policies govern it from that point.

The companies that run our tools. Kingside Group operates our customer records system. Google and Meta receive advertising measurement data. Cloudflare hosts this website.

Nobody else. We do not sell your information, we do not rent it, and we do not pass it to other contractors or to lead brokers. If the business is ever sold, customer records would transfer with it — that is the only exception.

Calls

Giving us your phone number means you are asking us to call you back about your enquiry. Tell whoever calls you to stop calling and we will.

Text messages

We only text you if you agree to it. Our website form and our Facebook and Instagram forms have a separate box for texts. It is never ticked for you, and you do not have to tick it to get a call back, a visit or a quote.

What we text. Messages about your own enquiry: confirming or moving your home visit, a reminder before it, and answers to questions you ask us. We do not send marketing texts.

How often. It varies with your enquiry, usually a handful of messages while a visit is being arranged. Message and data rates may apply. Reply STOP to stop all texts, or HELP for help. The full terms are in our terms of service.

Your mobile number is not shared for marketing. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are excluded from every category of sharing in this policy and will not be shared with any third parties. The only company that handles your number for texting is Twilio, which delivers the messages on our behalf.

Cookies and advertising tags

This site runs Google’s advertising tag, and will run Meta’s, so we can tell which advertisement produced an enquiry. Both set cookies. You can turn these off in your browser, or at Google Ads Settings and in your Meta account’s ad preferences. Turning them off does not stop you using this site or change what we quote you.

How long we keep it

Enquiries that do not become customers: two years, then deleted. Customers: as long as we have to for warranty, tax and permit records. Call recordings: one year.

Your choices

Ask us and we will tell you what we hold about you, correct it, delete it, or stop contacting you. Call and say so. We will do it within forty-five days and we will not charge you or make it difficult.

Children

This is a service for homeowners. We do not knowingly collect anything from anyone under thirteen.

Security

Your information travels encrypted and is stored in access-controlled systems. No one can honestly promise a system is unbreakable, so we will not. We will tell you if something happens to your data.

Changes

If we change this policy we will change the date at the top. Material changes get a notice on the home page.

Contact

Questions about any of this, or a request about your own data: call , or use the contact form and write “privacy” in the notes.